Shipping and Returns
We ship internationally! All shipping costs are calculated at checkout.
We use track and trace shipping:
New Zealand // 3 - 4 working days // free shipping over $150
International // 7 - 10 working days
Please note expected dispatch on Harley and Louie bulldog candles is up to 3 days after purchase.
Returns and Exchange Policy
We do not provide refunds but will happily provide exchanges on unworn, unused merchandise within 30 days of purchase. Please take the time to read over our sizing chart before making your purchase.
Please contact us at: firstname.lastname@example.org to request an exchange.
All original tags and packaging must be returned with the items, including the colour tag and pp bag. Any item sent back needs to have secure packaging to ensure there is no damage to the item through transit (local post or via courier).
Your package may be subject to additional customs fees, import taxes or other fees charged by your local destination or government. We will not responsible for these fees.
All items are handmade with quality workmanship, care and love. Each piece is made individually out of natural materials. Production runs are small and therefore colour variations may occur. We personally check each item before dispatch to ensure it lives up to my expectations of high quality.
The lifetime of an item is determined by the care, wear and elements each item is subjected to. Damage due to chewing, excessive water exposure or anything else that compromises the integrity of the material beyond normal wear is not a manufacturer's defect. Fading and fraying are all parts of normal wear and tear and we will not replace items due to these factors.
A manufacturer's defect such as stitching flaws will be replaced within 6 months of purchase. Please contact us at email@example.com regarding any issues.